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Membership Assistant

Membership Assistant - £22,345.00 pa
18 month fixed term contract (35 hour week)

We are currently seeking a Membership Assistant to work in a Membership team. The post holder will be expected to process and assess applications for membership, maintain membership information and assist in promoting membership and member services. There will be some occasions where it will be necessary to attend events, which may involve an overnight stay.

The post holder will be expected to undertake the tasks with a high level of efficiency and accuracy, and with a focus on excellent customer service.

Duties include:

* Assess applications for membership, registers, directories and networks
* Process applications in line with current policy to ensure that standards are maintained
* Maintain records to ensure member data is accurately captured and securely stored
* Provide accurate and timely advice to members and enquirers on membership criteria and services to ensure a high quality of service is provided to members, applicants and the public
* Contribute to the promotion of subscribership and membership when required in order to raise the profile of the Society and to increase membership across all levels
* Provide advice to members and enquirers on membership criteria and services to ensure a high quality of service is provided to members, applicants and the public.
* Contact members to request information, payments, or to provide general information with regard to their status
* Attend, and speak at events to promote membership

Knowledge, Skills and Experience Required:

* Educated to at least A level standard with good literacy and numeracy
* Good IT skills with experience of using databases in a membership/customer services environment
* Meticulous attention to detail and a methodical approach
* A commitment to provide excellent customer service
* A commitment to team-working
* Ability to work under pressure to meet deadlines and prioritise work
* Ability to work on own initiative
* Good oral/written communication skills
* An ability to assimilate complex information quickly

Closing date for applications: Friday 16th February 2018
Interviews to be held on: Thursday 22nd February 2018

To apply, send your CV (in word) and cover letter linking your skills to the specific needs above to Amanda at or call for more details on 07971 077 625.


Job Type:Temporary
Branch:The Workbank Leicester
Consultant:Amanda Williams
Tel: 07971 077 625
Key Skills
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